pkr100 Privacy Policy

pkr100 ("we," "us," "our," or "the Platform") is an online casino and sports betting service operating at pkr100.one, designed primarily for English-speaking Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and the broader Pakistani market. pkr100 operates under internationally recognised gaming compliance frameworks.

For the purposes of this Privacy Policy, pkr100 acts as the data controller in respect of personal data collected from individuals who visit, register on, or interact with the pkr100 platform. This Policy applies to all personal data processed in connection with the pkr100 website, Progressive Web Application, customer support channels, and any related services.

pkr100 collects personal data across several categories, depending on how you interact with the platform. The following table summarises the primary categories of data we hold:

pkr100 does not collect special category (sensitive) personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond CNIC photographs for KYC), or medical data, unless specifically required by applicable law or regulatory obligation.

pkr100 collects personal data through the following channels and mechanisms:

• Direct Submission: Information you provide when creating a pkr100 account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or completing any form on the platform;
• Automated Technical Collection: Technical and usage data collected automatically when you access the pkr100 platform, including IP address, session data, device identifiers, and browser information via server logs and first-party cookies;
• Payment Processors: Transaction confirmation data received from JazzCash, EasyPaisa, SadaPay, Raast, HBL, UBL, Meezan Bank, and USDT TRC20 network gateways to reconcile deposits and withdrawals;
• Identity Verification Partners: Data returned from third-party KYC service providers used to verify CNIC authenticity and cross-check identity information against relevant databases;
• Fraud Prevention Systems: Device fingerprinting and behavioural analytics data generated by pkr100's internal fraud detection infrastructure.

pkr100 processes personal data only where a valid legal basis exists. The lawful bases applicable to pkr100's data processing activities are as follows:

• Contractual Necessity: Processing required to fulfil our obligations under the account agreement with you — including account creation, payment processing, game delivery, and customer support;
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and record-keeping mandates;
• Legitimate Interests: Processing conducted in furtherance of pkr100's legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and platform performance analytics — where those interests are not overridden by your fundamental privacy rights;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — applicable primarily to optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

pkr100 uses your personal data for the following specific purposes:

• Creating and managing your pkr100 account, including processing your pkr100 Login credentials securely;
• Verifying your identity and age as part of mandatory KYC procedures — all pkr100 players must be 21 years of age or older;
• Processing deposits received via JazzCash, EasyPaisa, SadaPay, Raast, bank transfer (HBL, UBL, Meezan Bank), or USDT TRC20, and processing withdrawal requests to verified payment methods;
• Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct on the pkr100 platform;
• Providing customer support through the 24/7 live chat channel and maintaining records of support interactions for quality assurance purposes;
• Operating and enforcing our Responsible Gaming tools, including deposit limits, session timers, cooling-off periods, and self-exclusion;
• Sending transactional communications — deposit confirmations, withdrawal status notifications, security alerts for new pkr100 Login events — which are non-optional and not subject to marketing opt-out;
• Analysing aggregated, anonymised usage patterns to improve the pkr100 platform, game lobby, and sportsbook experience;
• Complying with legal obligations, responding to regulatory enquiries, and asserting or defending legal claims.

pkr100 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, SadaPay, Raast, HBL, UBL, Meezan Bank, and blockchain network gateways receive transaction-specific data required to process your deposits and withdrawals. Each processor operates under its own privacy and security framework;
• KYC & Identity Verification Providers: Third-party identity verification partners receive the minimum data necessary to validate your CNIC and confirm your eligibility to hold a pkr100 account;
• Fraud Prevention & Security Vendors: Specialist providers assisting with device fingerprinting, behavioural analytics, and AML screening receive pseudonymised data under strict data processing agreements;
• IT Infrastructure Providers: Cloud hosting and content delivery partners involved in operating the pkr100 platform infrastructure may process technical data in the course of service provision, subject to confidentiality obligations;
• Legal & Regulatory Authorities: pkr100 may disclose personal data to law enforcement agencies, gaming compliance authorities, financial intelligence bodies, or courts of competent jurisdiction where required by law or pursuant to a valid legal order.

All third-party processors engaged by pkr100 are subject to written data processing agreements that prohibit secondary use of your data and require appropriate technical and organisational security measures.

pkr100 uses first-party cookies and similar tracking technologies to operate and improve the platform. We do not deploy third-party advertising trackers or cross-site behavioural advertising cookies.

The categories of cookies used by pkr100 are as follows:

• Strictly Necessary Cookies: Essential for pkr100 Login session management, platform navigation, and security functions. These cannot be disabled without preventing core platform functionality;
• Functional Cookies: Used to remember your language preference, game lobby layout preferences, and responsible gaming settings between sessions;
• Analytics Cookies: First-party analytics tools used to understand aggregate usage patterns, page performance, and game lobby navigation flows. No personally identifiable data is shared externally through these cookies;
• Security Cookies: Used to detect and prevent fraudulent login attempts, account takeover, and bot activity.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the pkr100 platform, including the pkr100 Login function.

pkr100 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active pkr100 account, plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Financial & Transaction Data: Retained for a minimum of five (5) years following the date of each transaction, as required by applicable financial record-keeping obligations;
• Technical & Security Logs: Retained for a period of up to twelve (12) months, after which they are automatically anonymised or deleted;
• Customer Support Records: Retained for a period of three (3) years following the closure of each support interaction;
• Marketing Consent Records: Retained for the duration of the marketing relationship plus three (3) years to demonstrate compliance with consent obligations.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with pkr100's internal data lifecycle management procedures.

As a pkr100 account holder, you are entitled to exercise the following rights in respect of your personal data. Requests should be submitted through the 24/7 live chat or by writing to the support contact:

pkr100 will respond to all valid data subject requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days with prior notification. There is no charge for submitting a data subject request, though requests that are manifestly unfounded or excessive may be declined or subject to a reasonable administrative fee.

pkr100 implements a multi-layered technical and organisational security framework to protect personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• 256-bit SSL/TLS Encryption on all data transmitted between user devices and pkr100 servers — the same encryption standard applied by leading Pakistani banks including HBL and UBL for online banking services;
• Encryption at Rest for sensitive data stored in pkr100's database infrastructure, including financial data and identity documents;
• Access Controls restricting access to personal data to authorised pkr100 personnel on a strictly need-to-know basis, enforced through role-based permission systems and multi-factor authentication;
• Intrusion Detection Systems monitoring the pkr100 platform infrastructure for anomalous activity, potential breaches, and unauthorised access attempts in real time;
• Login Security Alerts — every successful pkr100 Login from a new device triggers an SMS notification to your registered mobile number, so you are always aware when your account is accessed;
• Periodic Security Audits conducted by independent third-party security assessors to identify and remediate vulnerabilities in pkr100's infrastructure and application stack.

Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that poses a high risk to your rights and freedoms, pkr100 will notify affected account holders without undue delay in accordance with applicable obligations.

The pkr100 platform is strictly intended for individuals who are 21 years of age or older. pkr100 does not knowingly collect, process, or retain personal data from any person under the age of 21. Registration by any person under this age is expressly prohibited by pkr100's Terms & Conditions.

Where pkr100 becomes aware or has reasonable grounds to suspect that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all associated data will be reviewed, and the account and any associated funds will be dealt with in accordance with pkr100's applicable account termination and forfeiture procedures.

Parents and guardians who have reason to believe that a minor has registered a pkr100 account are strongly encouraged to contact pkr100 support immediately through the 24/7 live chat channel.

pkr100 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. Where an update constitutes a material change to how your personal data is processed, pkr100 will provide advance notice through the platform or via direct communication to your registered contact details, at least seven (7) days prior to the change taking effect.

The "Last Revised" date at the top of this page reflects the most recent update. We recommend reviewing this Policy periodically to remain informed about how pkr100 protects your privacy.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pkr100 holds about you, please contact the pkr100 data team through one of the following channels:

• Live Chat: Available 24/7 through the pkr100 platform dashboard;
• Email: [email protected] (plain text — not a clickable link);
• In-Platform Account Settings: Several privacy preferences and data requests can be initiated directly from your pkr100 account settings panel.